Shipping Policy

We are delighted to offer free shipping on all orders within the United Kingdom. We believe that providing a seamless and free shipping experience enhances your overall satisfaction with our premium lighting fixtures.

Shipping Zones

Currently, Clowas exclusively ships to addresses within the United Kingdom. We are committed to delivering our exceptional products to customers throughout the nation.

Shipping Cost

Free

Order Processing Time

Our order handling time is 2-5 days
Our order transit in 10-15 days 
Our order cut-off time is 11:00 PM (GMT-08:00) Pacific Standard Time

Shipping Carriers

We partner with reputable carriers to ensure the reliability of our shipping services.

Our logistic service partners:

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the status and location of your packages in real time. For any tracking-related inquiries, please contact our customer support at support@clowas.co.uk.

Shipping Restrictions

We regret to inform our valued customers that we currently do not offer international shipping. Clowas ships to addresses within the United Kingdom exclusively. We appreciate your understanding and cooperation.

Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen, please contact our customer support at support@clowas.co.uk We will initiate an investigation with the shipping carrier and work towards a resolution.

Address Accuracy

Please make sure your shipping address is accurate and complete when placing an order. Clowas is not liable for any delays or additional shipping charges resulting from inaccurate or incomplete addresses.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Contact us

If you have any questions or concerns concerning our Shipping Policy, please contact us at support@clowas.co.uk. We are here to assist you and ensure your Clowas shopping experience is exceptional.

For any questions or assistance, please reach out to us
24/7
Business Name: KUNJUN LANGYANG NETWORK TECHNOLOGY LIMITED
Business Mail: support@clowas.co.uk

Phone: +86 18390893676

Company Address: RM D07,8/F KAI TAK FTY BLDG NO. 99 KING FUK ST SAN PO KONG HONG KONG(This is not a return address)
Return Address: Please contact our customer service team for assistance.