Shipping Policy

At Clowas, we are committed to providing a smooth and reliable delivery experience for customers across the United Kingdom.

Shipping Destinations

We currently deliver to addresses within the United Kingdom only.

Shipping Cost

Free standard shipping is available on all orders within the United Kingdom.

Order Processing Time

Orders are typically processed within 2–5 days after payment confirmation.

Please note that processing times may be extended during public holidays, promotional periods, or in the event of unexpected operational delays.

Estimated Delivery Time

Estimated delivery time is typically 10–15 days after dispatch.

Actual delivery times may vary depending on product availability, warehouse location, courier operations, weather conditions, customs procedures, and other factors beyond our control.

Shipping Delay Compensation Policy

If your order is shipped later than the promised processing time, or if the actual delivery time exceeds the estimated delivery timeframe, we will provide a 10% delay compensation based on the order value.

For shipped orders, delays may occasionally occur during customs clearance procedures or local postal delivery. In such cases, we will actively follow up with the relevant carriers and assist in urging the delivery process forward whenever possible.

However, please note that once a package has entered the international shipping, customs, or local delivery stages, these processes are handled by third-party logistics providers and local authorities. Therefore, we cannot guarantee the exact delivery time or prevent delays caused by customs inspections, carrier operations, weather conditions, or other factors beyond our control.

We appreciate your understanding and patience. Our team will always do our best to provide assistance and keep your shipment moving smoothly.

Order Cut-Off Time

Orders placed before 11:00 PM PST (GMT-08:00) will generally begin processing on the next business day.

Warehouse & Dispatch Information

To provide efficient fulfilment and product availability, orders may be dispatched from:

  • European partner warehouses

  • Logistics centres located in mainland China

  • Logistics centres located in Hong Kong

The dispatch location may vary depending on product availability, inventory allocation, and delivery destination.

Shipping Partners

We work with trusted logistics and delivery partners to ensure reliable shipment and tracking services.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Order Tracking

Customers can track their shipment using the tracking information provided in the shipping confirmation email.

If you have any questions regarding your delivery status, please contact us at:

support@clowas.co.uk

Customs Duties, VAT and Import Charges

All prices displayed on our website are shown in GBP (£).

For the vast majority of deliveries to the United Kingdom, customers will not be required to pay any additional charges upon delivery. Our goal is to provide a straightforward and transparent shopping experience.

However, because some orders may be dispatched from warehouses located outside the United Kingdom, customs authorities or tax agencies may, in exceptional circumstances, require the recipient to pay import duties, VAT, customs clearance charges, taxes, or other applicable fees before delivery can be completed.

These charges, where applicable, are determined solely by the relevant authorities and are outside Clowas' control.

If you are contacted regarding any such charges, we recommend contacting our customer support team at support@clowas.co.uk. We will do our best to assist you and review your individual situation.

Clowas is committed to providing transparency regarding any potential charges associated with international fulfilment. If you have any questions concerning customs duties, VAT, or other applicable taxes, please contact us before or after placing your order.

Shipping Restrictions

We currently ship only within the United Kingdom and do not offer international shipping at this time.

Lost or Damaged Parcels

If your parcel is lost, damaged, or appears to be missing during transit, please contact our customer support team as soon as possible.

We will work directly with the shipping carrier to investigate the matter and seek an appropriate resolution.

Address Accuracy

Please ensure that all shipping information provided during checkout is accurate and complete.

Clowas cannot be held responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information supplied by the customer.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

Business Name:
KUNJUN LANGYANG NETWORK TECHNOLOGY LIMITED

Email:
support@clowas.co.uk

Phone:
+86 18390893676

Registered Address:
RM D07, 8/F, Kai Tak Factory Building,
No. 99 King Fuk Street,
San Po Kong,
Hong Kong

Please note that this is not a returns address.

Return Address:
Please contact our customer support team before returning any item. Return instructions and the appropriate return address will be provided after your request has been reviewed.