Outdoor Waterproof Rattan Lantern Pendant Light

We appreciate your satisfaction and want to ensure you have a positive shopping experience. Please read our Refund & Return Policy carefully to understand your rights and responsibilities.

Shipping

Shipping Cost: Free standard shipping on all UK orders.

Order Processing Time: Orders are typically processed within 2–5 days after payment confirmation.

Estimated Delivery Time: Estimated delivery time is 10–15 days after dispatch.

Estimated Delivery Time: Estimated delivery time is 10–15 days after dispatch.

Order Cut-Off Time: Orders placed after 4:00 PM (UK time) will normally be processed on the next working day.

30-Day Return Policy

We offer a 30-day return policy for eligible items. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or an exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Initiating a Return

To initiate a return, please contact our customer support team at support@clowas.co.uk within 30 days from receiving your order. Provide your order number and details about the items you would like to return. Our customer support team will guide you through the returning process.

Return Eligibility

All items are eligible for return. Personalized items, and items on sale are not eligible for return unless they are damaged or defective. Additionally, to complete your return, we may require proof of purchase.

Refund Process

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. The time it takes for the credit to appear in your account may vary depending on your financial institution.

Exchanges

If you received a faulty or damaged item and need to exchange it for the same item, please contact our customer support team at support@clowas.co.uk. We will guide you through the exchange process.

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or faulty item, please contact us immediately at support@clowas.co.uk with photos of the product and packaging. We will assess the damage and provide further instructions on how to proceed.

Late or Missing Refunds

If you have not received a refund yet, check your bank account first. Then, contact your credit card company, as it may take some time before your refund is posted officially. If you have done all of this and still have not received your refund, please contact us at support@clowas.co.uk.

Contact us

If you have any questions regarding our Refund and Return Policy, please contact us at support@clowas.co.uk.

For any questions or assistance, please reach out to us
24/7-
Business Name: KUNJUN LANGYANG NETWORK TECHNOLOGY LIMITED
Business Mail: support@clowas.co.uk
Business Address: RM D07,8/F KAI TAK FTY BLDG NO. 99 KING FUK ST SAN PO KONG HONG KONG
(This is not a return address. Please contact customer service if you need to return the product.)

Premium Quality Assurance:
We take pride in offering premium unique lighting fixtures with precision and care. Each lighting fixture undergoes thorough quality checks to meet our high durability standards and aesthetic appeal.

30-Day Satisfaction Guarantee:
Your satisfaction is our priority. If, for any reason, you are not fully satisfied with your purchase, we offer a 30-day satisfaction guarantee. Simply contact our customer support at support@clowas.co.uk within 30 days of receiving your order, and we will guide you through the return or exchange process.

Three-Year Product Warranty:
In addition to your statutory warranty, Clowas offers a three-year voluntary warranty from the date of delivery. If the product develops a fault due to a manufacturing or quality-related issue within three years, we will replace it with a new product free of charge.

Please note: warranty shipping costs for warranty claims are the responsibility of the customer.

This warranty covers defects in materials and workmanship that occur during normal use. It does not cover damage caused by misuse, normal wear and tear, external factors, or unauthorised modifications.

To apply for warranty service, please contact our customer service team. Once the issue has been verified, we will determine whether a repair, replacement, or refund is appropriate.